About the Role
Salon Operations Coordinator
A Salon Business Team Role
What It Is
This role manages guest data, communications lists, and donation records so the Salon Business Team can focus on programming, promotion, and fundraising. The Coordinator ensures the CRM stays accurate, current, and usable.
What You’ll Do
Pre-Salon
Before each salon, coordinate with the Salon Business Team to:
Build promotional email and text distribution lists in the CRM software platform
Apply filters, tags, and basic Boolean logic to segment guests
Validate lists for completeness and accuracy
Send bulk emails and texts using approved copy
Generate and share pre-Salon reports
(e.g., guest check-in lists) with the Business Team and volunteers
Post-Salon
After each salon, coordinate with the Salon Business Team to:
Update guest records with new or corrected information
Enter and match paper check-ins to existing records
Create new guest records when needed
Identify and resolve duplicate accounts
Verify contact details and confirmation preferences
Record and reconcile donations from the website/CRM and Zelle (using bank records provided)
Attribute donations to the correct guest and event
Generate and share post-Salon reports (attendance, new guests, donation totals)
Ongoing
Ongoing, between salons, you will:
Keep guest records accurate and up to date
Fix missing, incorrect, or inconsistent data
Keep email and text lists clean and confirmed by the member
Run routine CRM reports as needed
Flag system or process issues
Suggest simple improvements to how the CRM is used
Tools You’ll Use
CRM software application
Website event registration tools
CRM bulk email and text messaging modules
Spreadsheet or report exports as needed
Tablet or laptop for on-site and follow-up work
Time Ask
Weekly: 2–3 hours per week
Around each Salon: Additional time for pre- and post-Salon work
On-site (optional): May assist with check-in or coordination if helpful
What you bring
Comfort working in CRM systems and managing data
Ability to build lists, apply filters, and run reports
Attention to detail and follow-through
Comfort handling guest and donation data responsibly
Clear communication with the Salon Business Team
What You Get
Mission-Critical Purpose: Keeps the Salon organized and reachable
New Skills: Builds real nonprofit CRM systems experience
Impact: Changes who shows up and how
Appreciation: Your work is named when things run right
Community: Part of the team that makes the Salon work
Apply! Raise Your Hand
Interested in helping keep the Salon running smoothly behind the scenes? Let us know you’d like to step into the Salon Operations Coordinator role, and we’ll connect for a quick conversation.